Hiya's 2023 State of the Call report provides insights and trends based on survey data and analysis of over 200 billion calls, including consumer and industry communication preferences, average losses to spam calls in key markets, and consumer perceptions of brands that lack trust and security in their communications. Join Hiya's CEO, Alex Algard, and VP of Product, Tanvi Saxena, to learn more.
In this webinar recording you will learn:
These trends and insights were provided through Hiya’s analysis of more than 150 billion calls in 2021 and a third-party survey of more than 12,000 consumers and nearly 2,000 business professionals in the U.S., Canada, UK, Spain, France, and Germany. Carriers, businesses, and technology providers will all benefit from the insights shared during this session.
Alex is the CEO of Hiya, where he's especially focused on product vision and corporate strategy. Alex is a long-time visionary for trust and identity in mobile calls, having launched the first caller ID and spam blocking apps for mobile.
Tanvi's focus at Hiya is on solving the biggest pain points for enterprise customers to help them succeed with Hiya’s Voice Performance Platform. She has years of experience in product management, operations, and strategy across multiple industries, including the call center space. Previously, Tanvi worked at A Place for Mom, Starbucks, and the Boston Consulting Group. She holds a B.S in engineering and B.S. in economics from the University of Pennsylvania / Wharton School of Business, and an MBA from the Harvard Business School.