State of the Call for Services Report

The voice channel is fluid and dynamic and shapes much of our daily lives. This year, alongside our global report, we decided to dive into the State of the Call for those making customer service calls specifically. Our hope is that businesses will use the insights included in this report to improve their voice performance and increase customer satisfaction. 

To dig deeper and learn more about the trends impacting the voice call, download the full Hiya State of the Call 2022 for Services.



Download the State of the Call Services Report
Download the State of the Call for Services Report report to learn about these top trends, and more:
  • Voice is the #1 channel preferred by services teams

  • 66% of consumers say they've received a scam call from someone posing to be a legitimate business
  • 92% say their revenue goals are negatively impacted by an inability to get prospects to answer the phone

  • 75% say customer satisfaction was negatively impacted by low answer rates