The voice channel is fluid and dynamic, and shapes so much of our daily lives. This year, alongside our global report, we decided to dive into the State of the Call in Canada. The result is a comprehensive study combining data from more than 44 billion calls processed in 2021 with third-party market research from more than 300 businesses, and 2,000+ consumers across Canada. Our hope is that businesses will use the insights included in this report to improve their voice performance.
To dig deeper and learn more about the trends impacting the voice call, download the full Hiya State of the Call: Canada 2022 report.