Did you know that 94% of consumers think unidentified calls are fraudulent? Or that when your business number is spoofed by a scammer, 1 in 10 consumers subsequently change brands?
Join Julianne Maila, Director of Product Marketing, to learn the latest insights and trends on the voice channel in Canada, including:
These trends and insights were provided through Hiya’s analysis of more than 150 billion calls in 2021 and a third-party survey of more than 12,000 consumers and nearly 2,000 business professionals in the U.S., Canada, UK, Spain, France, and Germany. Carriers, businesses, and technology providers will all benefit from the insights shared during this session.
Julianne Maila leads product marketing efforts for Hiya’s Connect product, helping businesses reach their prospects and customers faster and more effectively by bringing trust, identity and intelligence back to the voice call. Prior to Hiya, Julianne drove go-to-market efforts for several products at Apptio, an IT Financial Management software company, including their core IT Financial Management solution, Vendor Insights and IT Benchmarking. She holds an MBA from the University of Washington.