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The ROI of Implementing Hiya Connect

In this webinar, you will learn how a Hiya commissioned Total Economic Impact study by Forrester Consulting found:

  • How Hiya Connect delivers 677% ROI and a NPV of $14.1M to its enterprise customers
  • The impact that Hiya Connect has on answer rates and contact center productivity
  • The variety of other benefits that customers can achieve with Hiya Connect

Data found through a Forrester Consulting Total Economic Impact™ Study Commissioned By Hiya in January 2022.

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Reaching customers by phone is critical to business success. While we know the highest value, most urgent transactions are completed by phone, many enterprises don’t understand the multi-fold return that an investment in the branding of outbound calls can have on business performance.

Join us to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect as found through the Hiya commissioned Total Economic Impact Study by Forrester Consulting. The following speakers will explore the benefits and costs of Hiya Connect, and share its real-world impact on enterprises as found through the Total Economic Impact™ study.

Guest Speakers:

Amy Harrison

Amy Harrison | Senior TEI Consultant, Forrester linkedin_legacy_color

Amy is a senior consultant for the Total Economic Impact™ practice at Forrester. In this role, she works with technology clients to demonstrate and justify the return on investment (ROI) and business value of technology based on the costs, benefits, flexibility, and risk associated with specific investments. Amy has almost two decades of experience working with a variety of Forrester's largest clients both Technology providers and Fortune companies.

Julianna Maila | Director of Product Marketing, Hiya linkedin_legacy_color

Julianne Maila leads product marketing efforts for Hiya’s Connect product, helping businesses reach their prospects and customers faster and more effectively by bringing trust, identity and intelligence back to the voice call. Prior to Hiya, Julianne drove go-to-market efforts for several products at Apptio, an IT Financial Management software company, including their core IT Financial Management solution, Vendor Insights and IT Benchmarking. She holds an MBA from the University of Washington.

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