Although today’s customers are reluctant to answer their phones, both business and consumers say the phone call is their preferred method of communicating with a business.
For enterprises that depend on reaching their customers by phone, it’s critical to build your reputation by employing good calling practices and avoid being labeled as spam.
In this eBook you will learn:
- Why customers are reluctant to answer your calls.
- How your calling practices reflect on your company’s reputation.
- What types of numbers you should avoid using.
- Why it’s important to monitor activity in your call center.
