The goal of any outbound contact center is to connect with your customers.
But how can you talk to them if they don’t answer the phone? It’s likely they don’t answer because they don’t know who is calling. In The State of the Call, 87% of consumers said they believe unidentified calls are or may be fraudulent.
So, what’s the answer? Branded caller ID.
Branded caller ID enables businesses to display an identity on the recipient’s mobile phone.
No matter what type of outbound dialer your call center uses, branded caller ID will immediately identify you, so your customers won’t be afraid to pick up the phone.
Do you know?
Get a free Call Inspection to see how your outbound phone numbers display.
Connecting businesses with customers, protecting people from spam, and helping carriers secure their networks for all.