Data is your biggest asset when making a compelling business case for additional budget. With competing internal priorities and more opportunities than ever before to invest in alternate communication channels (like SMS, email and chat), comprehensive data analysis efforts are imperative in building your case for additional call center spend.
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Chris is an exceptional business leader who and has an uncanny ability to understand C Level executives and what drives them to take action. He has years of experience working with budget owners and procurement teams at companies like companies like Hiya, Whitepages, and the University of Washington. Read more about him on LinkedIn.