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Free Caller Reputation Analysis

Are you worried that your calls are being mislabeled as spam? You're not the only business struggling to get your calls answered because of a bad caller reputation.  A positive caller reputation will help your team create meaningful connections and boost business outcomes, but a negative image can greatly reduce the effectiveness of your outbound agents and your business outcomes. 

 

For businesses that make more than 20,000 outbound calls a month, Hiya is able to offer a complementary Reputation Analysis. We'll connect with you to show you if your outbound numbers are attracting user report complaints or other negative labels. 

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Introducing Hiya Connect

With Hiya Connect, you add brand identity, security, and reputation protection to your outgoing calls. Advanced self-serve analytics let you easily see the increases in connection rates, first-time answer rates, and other key metrics. Our innovative platform lets you place your logo, business name, location, and other details to help improve the quality of the conversations you have with your customers. This results in more engaged clients, higher ROI, and a more consistent branding message that yields a better overall experience.

Benefits of a Reputation Analysis

Maintaining a good reputation is a priority for every business, but manually monitoring every channel isn’t an effective way to gauge your repute. Fortunately, our free reputation analysis gives you detailed insights into a sample set of your outbound phone numbers that help you make better decisions and improve your brand image.

Some of the advantages of a reputation analysis include:

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Improve Customer Experience

By learning what elements discourage customers, you can create a better user experience that yields happier clients that are willing to interact with your agents. 

The first step in improving customer experience is establishing a good reputation and making sure that customers feel comfortable whenever you reach out to them.
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Take Control of Your Reputation

From inaccurate labels to unwanted connotations, there are many elements that influence the way your brand is perceived.

Through our free analysis tool, you get a good idea of your image and make adjustments to take control of your reputation.

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Avoid Negative Labels

Most mobile network carriers and devices have native fraud and scam call blocking features.

Outbound phone numbers that have these labels are automatically filtered out and never make it to the customer’s phone. If you monitor and track your reputation, you’ll be able to avoid negative designations and dispute these in case any of your numbers are mistakenly labeled.
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How Hiya Customers Improve Reputation

“We’ve built a strong recognizable brand and we knew Hiya would be able to help us carry our strong brand awareness through the phone.”

— Lead Data Scientist

 

With the global volume of calls numbering over one million per month, a leading market research agency's phone numbers were often flagged incorrectly as “spam likely,” or even “scam risk,” by various carriers, applications, devices and third-party vendors. This drastically reduced their ability to connect with those who had volunteered to be surveyed. These consumers were ready and willing to take a call but weren’t responding because of the call label.

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Problem solved with Hiya

The organization looked to Hiya to increase their contact rates with consenting cell phone respondents. With Hiya Connect's branded call identity and reputation monitoring, they got people to answer their calls more frequently and faster, reversing the rising cost of data collection and minimizing the number of outreach calls to obtain their optimal survey samples.

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Get Your Free Reputation Analysis Today

It’s impossible to get a real notion of your company’s reputation without knowing how clients perceive your phone numbers. The good news is that our free reputation analysis can help you get a good idea of the way customers see your brand.

To find out your brand’s outbound caller reputation, give us a set of your phone numbers to analyze today!