Forrester Consulting TEI Study:
Hiya Connect

Forrester revealed a customer ROI of 677% and net present value of $14.1 million for a composite Hiya customer.

Read this study to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.

Hiya commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment (ROI) enterprises may realize by deploying Hiya Connect. Benefits for a composite organization over a 3 year contract based on interviewed customers include: 

  • ROI of 677%
  • Net present value of $14.1 million
  • Increased answer rates and call analytics valued at over $15.4 million
  • Increased call center productivity worth $730,525
  • Payback in under 6 months


A Forrester Consulting Total Economic Impact™ Study Commissioned By Hiya January 2022.