Webinar: Five Biggest Challenges for the Voice Channel

Did you know that 94% of unknown calls go unanswered?Or that customers prefer to be contacted by voice call by their financial, insurance, and healthcare providers?

What’s Hiya’s State of the Call?

Hiya’s annual report makes the top trends and insights on the voice call available to businesses and wireless carriers worldwide.
The 2021 State of the Call combines insights from the more than 150 billion calls Hiya processed in 2020 with key learnings from a third party market survey of 300 businesses and 2,000 customers.

This webinar has concluded. Fill out the form to watch the recording and download the slides.

Join Julianne Maila, Senior Product Marketing Manager, Hiya and Brian Cantor, Principal Analyst, CCW Digital, to learn the latest insights and trends on the voice channel, including:

How remote work and social distancing changed how we use the voice call
Why voice calls are driving customer frustration -- and what to do about it
How voice fits into the omnichannel experience of the future
How key industries are dealing with the biggest spam, fraud, and security challenges
Which metrics best assess the voice experience in 2021 and beyond
How the top industry verticals are (insurance, finance, banking, etc.) dealing with spamming and spoofing of calls

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Webinar: Five Biggest Challenges for the Voice Channel

Did you know that 94% of unknown calls go unanswered?Or that customers prefer to be contacted by voice call by their financial, insurance, and healthcare providers?

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