When it comes to fast, personal, sensitive, and complex interactions - voice is the most important outbound contact channel.
From high-volume scammers to sophisticated fraudsters posing as legitimate businesses, customers are less and less likely to pick up a call when they don't recognize the number.
If outbound calls are part of your strategy, it's more important than ever to monitor and manage your call practices to ensure they are following the ever-changing government guidelines.
Download the checklist to see 9 of the most common bad call practices that lead carriers or consumers to flag your call.
What are the benefits of changing my business caller ID name?
With customers getting bombarded by spam calls, establishing trust is essential to improving answer rates. Advanced caller ID systems, like Hiya’s Branded Call, give you options to display your company name, location, and logo so the customer can quickly identify your team. Recipients who trust your calls are more likely to choose your company over other competitors.
What is included on a branded caller ID display?
With Hiya’s Branded Call, the caller ID displays a caller’s company name, location, logo, and other identifiable information before the call even starts. Instead of seeing “unknown caller” and worrying about the nuisance of a potential spam call, a Branded Call allows customers to identify and trust the source of a call immediately.
What reach does Hiya have for Branded Call?Your branded caller ID will be displayed on over 400M+ mobile devices worldwide, including subscribers of Verizon, T-Mobile, users of Samsung SmartCall enabled devices, and Hiya and Mr Number app users.