Analyzing Call Center Metrics Can Only Get You So Far
You need customers to answer the phone. If your numbers are labeled incorrectly, as spam, or are an unknown number, analyzing time of day and agent for pickup rates doesn't tell you anything. Customers are simply not going to answer.
Get a call inspection to know how your call center's phone numbers are displaying on customers smartphones.
Hiya Connect’s analytics dashboard enables managers perform additional in depth call center data analysis, including:
- Read user reports to see why recipients are reporting the calls as spam
- See how different display names improve or decrease pickup rates
- Uncover which agents are being blocked or flagged as spam
Request a Hiya Call Inspection below and know how your numbers display
Fill out the form below and we will contact you for your phone numbers to run a call inspection report
Hiya call center metrics dashboard also provides the following baseline metrics for analyzing your contact center calls:
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