Running a successful business is extremely challenging but getting customers to answer your calls doesn't have to be a losing battle. Leaders need to empower their agents and representatives with the right tools to increase their chances of getting their calls answered.
Creating a positive experience for customers is always a priority, but there are dozens of elements that affect the way clients value interactions with a company. So, following time-tested best practices can help increase first call answer rates and other key metrics in your operation.
Our best practices calling guide is chock full of valuable information including the latest statistics on spam and robocalls calls in the US, tips to avoid being labeled as a spammer, and the benefits of implementing Hiya Connect — all of which can boost performance across the board.