5 Tips for Contact Centers During 2021's Unprecedented Holiday Season

With the holidays drawing near, those who work in retail and services know that demand always increases. This year, demand for goods and services has gone up while supply chain issues have made those goods more difficult to get, leaving customers wondering when they'll get their purchases. To combat this, businesses should optimize call center operations to better communicate with those customers so they aren't left in the dark.


In this Ebook we'll go over:

  • How to outsource extra call volume, 
  • Outbound call strategies to keep consumers happy, and
  • Ways to improve answer rate, first-call resolution, and more!