Join Alex Algard, CEO of Hiya, and Tanvi Saxena, VP of Product at Hiya, to learn the top insights and trends on the voice channel for 2024, including consumer and industry preferences on communication methods, the rate of spam and fraud calls, amounts lost on average to spam calls in key markets, enterprise recommendations for protecting reputation, customers and employees, and more.
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Consumers and businesses continue to prioritize voice calls, especially when communicating about sensitive information or important business decisions.
However, consumers believe spam and fraud calls are a major problem that is only getting worse.
Businesses likewise report growing concerns about the threat that spam and fraud calls pose to their operations, reputations and bottom line..
